Dissertation: Museum structures should be opened towards genuine participation and inclusion
According to the doctoral dissertation by Heidi Schaaf, MA, museums should examine critically what participation and inclusion mean in their Audience Development and how they are realized in practice. The methods and philosophy common for service design can offer museums tools for broader public participation.
Schaaf examines the Audience Development of museums in Finland and Germany. She studies the ways in which Audience Development is practiced and how participation and inclusion are understood in the museum sector. In addition, she finds out the hindrances and invisible barriers obstructing people from visiting museums.
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